Shipping Policy
At The Shaman Valley, we carefully pack every order to ensure that your plants and other products reach you safely and in the best possible condition. Because many of our products are living plants, we follow a shipping schedule designed to minimize transit time and reduce stress on the plants.
1. Shipping Availability
We currently offer nationwide delivery within India.
Standard shipping is free on all orders.
The Shaman Valley
Orders containing live plants are generally dispatched on Mondays so that plants spend as little time as possible in transit over weekends.
Orders placed after our weekly shipping cut-off may be processed for the following Monday.
2. Processing & Dispatch
Orders are normally prepared and packed before dispatch.
For live plants, dispatch timing may occasionally be adjusted because of:
Extreme weather conditions
Heavy rainfall or flooding
Excessive heat or cold
Courier service disruptions
Public holidays
Conditions that could put the health of the plant at significant risk during transit
In such situations, we may delay dispatch until conditions are reasonably safe for the plant.
If an order needs to be held or delayed for an extended period, we will try to contact the customer using the contact details provided with the order.
3. Delivery Time
Standard shipping generally takes approximately 3–7 working days, depending on the destination PIN code and courier network. �
The Shaman Valley
Delivery times are estimates and are not guaranteed, as delays can occur due to circumstances outside our control, including:
Courier delays
Weather conditions
Natural disasters
Transportation disruptions
Regional restrictions
Public holidays
Incorrect or incomplete address information
Customer unavailability
Remote or difficult-to-service locations
Once a parcel has been handed over to the courier, the delivery schedule is primarily controlled by the courier service.
4. Live Plant Shipping
Live plants require special handling and may experience temporary stress during transportation.
Depending on the species and conditions during transit, you may notice:
Drooping or curled leaves
Reduced colour
Loss of dew
Fallen pitchers
Closed or partially closed Venus flytrap traps
Minor leaf damage
Temporary changes in appearance
These can be normal effects of transportation and acclimation and do not necessarily indicate that a plant is unhealthy.
Plants may also differ slightly from the photographs shown on our website because their size, colour, shape and growth can change according to season and growing conditions. �
The Shaman Valley
Please allow the plant appropriate time to acclimatise after delivery and follow the care instructions appropriate for its species.
5. Packaging
We take reasonable care to package live plants securely and appropriately for transportation.
Packaging methods may vary according to:
Plant species
Plant size
Root system
Season
Weather conditions
Length of expected transit
Our objective is to minimize movement, dehydration and physical damage during transportation.
6. Damaged or Tampered Packages
Please inspect the package carefully when it is delivered.
If the parcel appears to be:
Torn
Crushed
Opened
Wet or leaking
Significantly damaged
Tampered with
please photograph or record the package before opening it.
Where possible, customers should refuse delivery of a package that is visibly and seriously tampered with or damaged.
If you accept a damaged package, please retain all packaging materials and document the condition of the parcel before opening it.
This documentation may be required when investigating a shipping-related claim.
7. Unboxing Video for Live Plants
For live plants, we strongly require customers to record a continuous, unedited unboxing video beginning before the package is opened.
The video should clearly show:
The unopened package
The shipping label
The condition of the outer packaging
The package being opened
The contents and plants immediately after opening
An unboxing video is particularly important when making a claim for a plant that arrives dead or severely damaged.
Claims relating to dead-on-arrival or significant transit damage may require the unboxing video, photographs and other evidence for assessment.
This requirement is intended to help us distinguish damage occurring during transportation from damage occurring after delivery.
8. Dead-on-Arrival or Severe Transit Damage
If a live plant arrives dead or has suffered severe damage during transportation, please contact us as soon as possible and preferably within 24 hours of delivery.
Please provide:
Order number
Clear photographs of the plant
Photographs of the packaging
Unboxing video
A brief description of the issue
After reviewing the circumstances, we may offer a replacement or refund in accordance with our Return & Refund Policy.
Replacement plants are subject to availability.
Please refer to our Return & Refund Policy for complete eligibility requirements.
9. Failed Delivery Attempts
Customers are responsible for ensuring that someone is available to receive the package when required.
If a delivery attempt fails because of:
Customer unavailability
Incorrect address
Incorrect PIN code
Incorrect phone number
Failure to respond to the courier
Refusal to accept the parcel
the parcel may be returned to us or otherwise handled by the courier according to its procedures.
Additional shipping charges may apply if the parcel needs to be resent.
For live plants, repeated delivery attempts or prolonged storage with the courier can significantly affect plant health.
10. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate delivery information at checkout.
Please carefully check:
Name
Complete address
PIN code
Mobile number
Email address
If you notice an error after placing an order, contact us as soon as possible at support@theshamanvalley.com.
We will try to correct the information before dispatch, but changes cannot be guaranteed once the order has been processed or handed over to the courier.
11. Faster Delivery / Specific Courier
Standard shipping is free.
If you require faster delivery or wish to use a particular courier service, please contact us before dispatch.
Additional charges may apply depending on the courier and service requested. �
The Shaman Valley
Any special shipping arrangement should be confirmed with us before the order is dispatched.
12. Weather-Related Shipping Delays
Because we specialize in live plants, we may occasionally delay dispatch when severe weather creates an unusually high risk to plant health.
This may include periods of:
Extreme heat
Severe cold
Heavy rainfall
Flooding
Cyclones or major storms
Such a delay is intended to protect the plant rather than constitute a failure to ship the order.
We will make reasonable efforts to dispatch the order as soon as conditions are suitable.
13. Courier Delays
Once an order has been dispatched, delivery is handled by the selected courier.
The Shaman Valley is not responsible for delays caused solely by the courier, provided that the order was properly packed and dispatched.
However, if a shipment appears to be significantly delayed, customers are encouraged to contact us so that we can assist in following up with the courier where possible.
14. Undelivered or Returned Packages
If an order is returned to us because of an incorrect address, failed delivery attempts, refusal of delivery, or other circumstances attributable to the customer, we will contact the customer where possible.
For live plants, the condition of the plants upon return will be assessed before determining whether the order can be resent.
Additional shipping charges may apply for reshipping.
15. Non-Live Products
Plant supplies, art prints and other non-live products may be shipped separately from live plants depending on the order.
The applicable shipping method and estimated delivery time may vary depending on the product and destination.
16. Seeds & Gemmae
Seeds and gemmae are biological materials and may have specific handling requirements.
The Shaman Valley is not responsible for germination failure resulting from factors outside our control, including improper storage, unsuitable growing conditions or customer handling after delivery.
Claims concerning incorrect, missing or visibly damaged seed/gemmae orders should be reported promptly after delivery.
17. International Shipping
At present, The Shaman Valley's standard shipping service is only intended for nationwide delivery within India.
International shipping of live plants, seeds or other regulated plant material may be subject to import permits, phytosanitary requirements, quarantine procedures and restrictions in the destination country.
18. Shipping Address & Responsibility
Once an order has been dispatched, customers should monitor the tracking information and remain available to receive the package.
For live plants, timely receipt is particularly important because prolonged transit or storage can negatively affect plant health.
19. Contact Us
For questions regarding shipping, delivery or an existing order, please contact:
The Shaman Valley
Email: support@theshamanvalley.com
We will do our best to assist with shipping-related issues and ensure that your order reaches you safely.
The Shaman Valley